Scalesgalore Store Policies

Sales Tax | Returns & Exchanges | International Orders | Purchase Orders | Shipping Costs | Your Privacy | Disclaimer
W-9 Request for Taxpayer ID Number | Credit Application

Delivery

• Most orders received by noon e.s.t. are processed and shipped within 24 hours (Monday through Friday)

Sales Tax

• An 8.375% sales tax will be added to the order total for our New York Customers

Returns & Exchanges
To return a product:

1. Contact Us: Via 1-800-832-0055 Or email so that we set up a RMA for you.
2. Send back the product to us
   Most of the time you will need to send it to us at
   Itin Scale Co., Inc.
   Returns Department
   4802 Glenwood Rd.
   Brooklyn, NY  11234.
   In some cases you will need to send it back directly to the manufacturer so please make sure you contact us first
   It is a good idea to send it back via UPS, FedEx or USPS with tracking.
3. When sending back a product please keep in mind that all product being ruturned must be in the original box he manuals, parts and paperwork intact.
4. After we receive the product back please give us a few day to prosses the return and give you a refund

International Orders

Polar heart rate monitors cannot be shipped internationally.

Sales to Alaska and Hawaii are shipped via UPS 2nd Day Air only. Please email us first for a shipping quotation or use our handy Shipping Cost Estimator.

International sales are shipped via United Parcel Service International Express, where available. Please email us first for a shipping quotation or use our handy Shipping Cost Estimator.

Note: For international sales, defective items must be returned to our company at the customer's expense.

1. Prepay in US dollars by bank certified checks drawn on a United States bank, payable to Itin Scale Co., Inc.
2. VISA, MasterCard, American Express or Discover. Note that your billing address must match your shipping address for all international orders
3. Paypal
4. Wire Transfer funds please contact us for wire info. to 
5. Please notify us within 48 hours after wiring funds

• Shipping charges are non-refundable for international orders
• The customer is responsible for any customs, brokerage, duties or taxes levied on international sales

Purchase Orders

Purchase orders are accepted from our corporate and education-related customers.  Please fax your official purchase order to us at 718-627-1313.  First time customers, please provide us with a bank reference number and account number, the year your business was established, and (3) non-credit card trade references.

Our terms are net 30 days with credit approval.  Customers will be invoiced on the day the order is shipped.  Payment is due within 30 days of invoice.  A 1.5% monthly interest fee will be added to any unpaid balance.

• Click here for form W-9 (Request for Taxpayer ID Number)
• Click here for a Credit Application

Shipping Charges

• Our standard shipping method is UPS Ground
• Sales to Alaska and Hawaii are shipped via UPS 2nd Day Air only. Please email us first for a shipping quotation or use our handy Shipping Cost Estimator.
• International sales are shipped via United Parcel Service International Express, where available. Please email us first for a shipping quotation or use our handy Shipping Cost Estimator.

Privacy Policy

We value your business and keeping your personal information private is important to us. We NEVER share or sell any personal information you provide online with third parties.

When you order with us online, the security of your information is protected during transmission by using Secure Sockets Layer (SSL) software, which encrypts all information you input. 

SMS Terms

ScalesGalore, also known as 'Itin Scale Co., Inc' offers our customers the option to engage in conversations with cutomers to provide fast solutions. Message frequency varies. Message and data rates may apply. Text HELP to 3017502552 for assistance. Reply STOP to opt-out. Carriers are not liable for any delays or undelivered messages.

We will only send SMS for one of two reasons:
1. For customer service to communicate with our customers for order issues.
2. To provide tracking information for orders.

We will not send any marketing SMS unless asked to do so.

We are not responsible for typographical errors on our website, other sites, or search engines. Pictures are for illustration purposes only and may not necessarily depict the item advertised. Thank you for shopping ScalesGalore.com.